Shipping and Delivery
All orders will be packed and sent out from our Palace in Vienna within 3 days after placing your order. Your package will be delivered by carrier services (DHL, UPS, GLS depending on your shipping address) and you will receive a tracking link as soon as your package leaves our palace.
If your are located in Austria you can select the shipping option "Local Pickup" during checkout, which result in no shipping costs.
Only choose "Local Pickup" if you are able to visit our shop in Vienna, Praterstrasse 70 within the next 2 weeks to collect your purchase.
Shipping Costs will be calculated and displayed during checkout as soon as you entered your desired shipping address.
Please note that if your shipping address is outside the European Union (EU), additional customs duties might be charged by the customs authorities of your country.
Important Check When Accepting Your Package
Please make sure that no damage to the outer packaging is visible when the package is handed over. If so, please check the content before accepting it or refuse it. Transport damage will only be accepted if you report the damage to the delivery service immediately.